Company Details

Powerline-Australia is operated under the Silverston Consulting Pty Ltd legal entity.

Returns, Refunds & Disputes Policy.

Thanks for purchasing our products at Powerline-Australia.com.au operated by Silverston Consulting Pty Ltd.

As your line is cut to length, we typically will not accept returns.

The use, setup and conditions used will impact the life of Powerline. We believe this is one of the best options out there and trust it will meet expectations.

Powerline is manufactured to strict quality controls, if you have specific issues with the products, there are any manufacturing issues or product questions. Please contact us via the contact form.

If you have any additional questions or would like to request a refund, feel free to contact us.

All requests will be processed at our discretion.

Shipping Policy.

  1. We will attempt to ship your order as soon as possible.

  2. Shipping costs are included in your order costs.

  3. We will typically ship via Australia Post using standard envelopes or AusPost satchels. Shipping updates are typically not possible unless a reel is ordered.

  4. We will only ship to Australia or New Zealand. For any other locations - please contact us.

  5. We are not responsible for any taxes, tariffs, duties or customs which may be applied to your order.

  6. Payment will be required up front when ordering.

  7. We will attempt to process changes of address prior to order shipping if contacted promptly.

  8. By ordering from us, you accept that we use a third party service to deliver. You acknowledge that we are not liable for errors, delays, damages or losses. This includes but is not limited to mishandling, delays, lost or damaged goods, or any other issues that arrive during the delivery process.

  9. By using our services, you agree to indemnify and hold harmless our business, including its directors from any claims, liabilities, losses, damages and expenses relating to use of third party delivery services.

  10. By ordering from us, you acknowledge and accept the risks of third party delivery services.

  11. You shall ensure that all information submitted by you on the platform is true and correct.